Review Details

All-in-One Super 8/8mm Film Scanner - Main

Average Customer Rating:

Rating:
83 % of 100

Super 8/8mm Film Scanner

Product Rating:

Product Rating
Overall Performance
100%

Product Review (submitted on December 11, 2020):

After reading a few reviews of this and similar products I'm glad I went with this Magnasonic Super8/8mm scanner. I'm not just pleased with the product itself but the customer care was excellent, quite thorough.
Truth told, the first version of the product performed inconsistently. After phone chat and live testing with Dawn I tried a few other methods to determine if my use of the device were the problem. After further email correspondence with Julie it was advised that I return the product, with free shipping, to a site where it was evaluated. I don't know exactly what was wrong but they tended to it with a new machine that functions perfectly.
I suppose noting that the product faulted may not glow in everyone's eyes, but the fact that the company fessed up - sometimes things go wrong AND they acted quickly to fix it - goes the farthest in satisfaction, to me.
Kudos to Julie and Dawn, and the team that evaluated and returned a new device.

© 2024 Magnasonic. All Rights Reserved.